Welcome to Auto Detail Bay. By accessing and using our website, services, and facilities, you agree to comply with and be bound by the following Terms of Use. Please read them carefully. If you do not agree to these terms, you must not use our services or access our site.
1. Acceptance of Terms
By using our website or booking any service through Auto Detail Bay, you confirm that you are at least 18 years of age and are legally capable of entering into binding contracts. You agree that your use of the services is governed by these Terms of Use, along with our Privacy Policy and any other legal notices published by us.
2. Scope of Services
Auto Detail Bay provides automotive detailing services, including but not limited to exterior washing, paint correction, ceramic coating, and interior restoration. Services are performed at our physical detailing studio in Singapore or via mobile appointment, if available.
All services are subject to availability and may be modified or discontinued at our sole discretion. We reserve the right to refuse service to any customer at any time for any reason.
3. Booking and Payments
Customers may book services through our website, by phone, or in person. A deposit may be required for certain services. Full payment is due upon completion of the service unless otherwise agreed in writing.
We accept multiple forms of payment including cashless transactions, and all charges are quoted in Singapore Dollars (SGD) unless otherwise specified.
4. Cancellations and Rescheduling
Appointments may be cancelled or rescheduled with at least 24 hours’ notice. Cancellations made less than 24 hours prior to the appointment may be subject to a cancellation fee or forfeiture of the deposit.
If weather conditions, unforeseen events, or technical issues prevent us from performing the service at the scheduled time, we will work with you to reschedule at no additional cost.
5. Customer Responsibilities
It is the responsibility of the customer to ensure that:
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The vehicle is accessible and available at the scheduled appointment time.
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All personal belongings are removed from the vehicle prior to the service.
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Special requests or areas of concern are communicated in advance.
We are not responsible for any lost items left in the vehicle.
6. Intellectual Property
All content on the Auto Detail Bay website, including text, logos, graphics, images, and service descriptions, is the exclusive property of Auto Detail Bay and may not be copied, reproduced, or distributed without our express written permission.
7. Limitation of Liability
While we take every reasonable precaution and apply industry-standard practices, Auto Detail Bay is not liable for:
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Pre-existing damage to the vehicle
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Minor scratches or blemishes exposed after dirt removal
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Damage resulting from faulty parts or poor prior repair work
We recommend informing our technicians of any sensitive areas or previous damage before service begins.
🚫 Service Disclaimer
Auto Detail Bay strives to deliver exceptional results on every vehicle. However, due to the unique condition and history of each vehicle, we do not guarantee that every scratch, stain, or imperfection can be completely removed.
Our detailing services are cosmetic in nature and do not replace mechanical or structural repairs. Additionally, results may vary depending on the age of the vehicle, the condition of the paint or interior, and environmental exposure.
We reserve the right to adjust the service procedure if, during inspection, we find that certain techniques may be unsafe or ineffective for your vehicle.
💸 Refund Policy
We are committed to customer satisfaction and stand behind the quality of our work. However, due to the time, labor, and materials involved in detailing services, all sales are considered final.
Refunds will only be issued in the following cases:
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A clear and documented failure to deliver the agreed service
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Service was paid for but not performed due to a confirmed scheduling error on our part
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Double charges or payment processing errors
We do not offer refunds based on subjective dissatisfaction after the service has been completed unless clear evidence of negligence or breach of contract is provided.
If you are unsatisfied with your service, please contact us within 24 hours at support@autodetailbay.com so we can address the issue promptly and professionally.
8. Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Singapore courts.
9. Changes to Terms
Auto Detail Bay reserves the right to modify these Terms of Use at any time. Any changes will be posted on this page with an updated effective date. Continued use of the site and services constitutes acceptance of any changes.
If you have any questions or concerns regarding these Terms of Use, please contact us at support@autodetailbay.com.